Privacy Policy

This privacy policy explains how Baltic Crossing GmbH collects, uses, and protects your personal data when you use our online platform or services. Baltic Crossing GmbH, located at 68 Warnowufer, Rostock, Mecklenburg-Vorpommern, 18057, Germany, is committed to protecting your privacy and handling your data in a transparent and lawful manner, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

We provide maritime transportation and ferry services, including passenger transport, vehicle transport (cars, trucks, campers), freight logistics, port terminal operations, on-board amenities (restaurants, shops, cabins), and booking and ticketing services. When you use our service or interact with our online platform, we may collect personal data.

Data We Collect

Identity Data: Such as your name.
Contact Data: Such as your physical address.
Booking Data: Details about your travel plans, including dates, destinations, passengers, vehicle information, chosen cabins, and any special requests.
Payment Data: Information required to process payments for your bookings, such as payment card details (processed securely) and transaction history.
Transaction Data: Details about services you have purchased from us.
Usage Data: Information about how you use our site, services, and on-board facilities, including IP address, browser type, operating system, referring URLs, pages viewed, and duration of visit.
Communication Data: The content of your communications with us, such as customer service inquiries.
Technical Data: Information collected from your device or browser when you access our online platform.

How We Collect Your Data

We collect data in the following ways:

Direct Interactions: You provide data when you book a journey, create an account, communicate with us, or use our on-board services.
Automated Technologies: As you interact with our online platform, we may automatically collect Usage Data through cookies and similar technologies.

How We Use Your Data

We use your personal data for specific purposes and only when we have a legal basis to do so. These purposes include:

To Provide Services: Processing your bookings, managing your journey, providing passenger transport, vehicle transport, freight logistics, and managing access to on-board amenities. This is necessary for the performance of a contract with you.
To Process Payments: Handling transactions and processing payments for your bookings and purchases. This is necessary for the performance of a contract and for legal obligations.
Customer Support: Responding to your inquiries, requests, and providing assistance. This is necessary for the performance of a contract and our legitimate interests in providing good customer service.
Service Improvement: Analyzing usage data to understand how our service is used, improve our online platform, services, and develop new offerings. This is based on our legitimate interests in improving our business.
Marketing and Communication: Sending you updates, offers, and information about our services, where you have requested or consented to receive them, or where we have a legitimate interest (with an option to opt-out).
Security and Fraud Prevention: Protecting our online platform, preventing fraud, and ensuring the security of our services, passengers, and crew. This is based on our legitimate interests and legal obligations.
Legal and Regulatory Compliance: Complying with applicable laws, regulations, requests from authorities (such as port authorities, customs, immigration), and ensuring safety standards. This is necessary for compliance with a legal obligation.

Sharing Your Data

We may share your personal data with third parties in certain circumstances:

Service Providers: We use third-party service providers to help us operate our business, such as payment processors, IT service providers, and customer support providers. They only process data on our behalf and according to our instructions.
Port and Governmental Authorities: We may be required by law or regulations to share certain passenger or freight data with port authorities, customs, immigration, or other governmental bodies for security, safety, or regulatory purposes.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
Legal Requirements: We may disclose your data if required by law, court order, or governmental regulation, or if we believe such action is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Data Transfers

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area (EEA). Where this is the case, we ensure that appropriate safeguards are in place, such as using standard contractual clauses approved by the European Commission or relying on the recipient’s adherence to approved codes of conduct or certification mechanisms, to ensure your data receives a similar level of protection.

Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing. For example, data related to bookings is kept for a period necessary to manage the booking, journey, and meet legal requirements related to transport and accounting.

Your Rights

Under the GDPR, you have certain rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, particularly where we process it based on legitimate interests or for direct marketing.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement took place, if you believe our processing of your personal data infringes the GDPR. The supervisory authority for Baltic Crossing GmbH is located in Germany.

Cookies

Our online platform uses cookies and similar technologies to enhance your user experience, analyze site usage, and for marketing purposes. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information.

Links to Other Websites

Our online platform may contain links to third-party websites. This privacy policy only applies to our service. We are not responsible for the privacy practices or the content of external websites. We encourage you to read the privacy policies of any linked sites you visit.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this privacy policy or our data practices, you can contact us at:

Baltic Crossing GmbH
68 Warnowufer,
Rostock, Mecklenburg-Vorpommern,
18057, Germany